Refund & Returns Policy

30-Day Money-Back Guarantee

We stand behind Verilla. If you're not fully satisfied with your eligible purchase, reach out to us at contact@tryverrila.com within 30 days of your confirmed delivery date, and our team will walk you through our money-back guarantee.

Requests submitted after the 30-day window has closed won't qualify for a refund under this guarantee, except where required by law. Original shipping fees, expedited shipping charges, and any customs or carrier fees are non-refundable unless the law requires it or the return is the result of an error on our part.

We reserve the right to deny refund requests when there's clear evidence of fraud, policy abuse, reselling, repeated guarantee claims, or other misuse.

Refund Eligibility

For a refund to be approved, the following must all apply:

• The request is submitted within 30 days of the confirmed delivery date.
• Requests made after this window has passed will not be approved, except where the law says otherwise.
• All returns need pre-approval from our team — email contact@tryverrila.com before sending anything back to us.
• Products that have been opened or used can still qualify under the 30-day guarantee. Depending on the situation, a restocking fee may apply to opened returns where permitted by law; we'll always let you know upfront if this applies to your return.
• Shipping and handling fees from the original order are non-refundable, unless required by law or the return is due to a mistake on our end.

Refund eligibility is tied strictly to the 30-day window measured from your delivery date, except where the law requires otherwise.

When We Can't Offer a Refund

We may turn down refund requests when:

• The request comes in after the 30-day guarantee period has ended.
• There's clear evidence the product was misused.
• We identify fraud, abuse, reselling, repeated claims, or other misuse of this policy.
• Multiple refund requests are submitted by the same customer.
• The order was already fulfilled and the 30-day window has since closed.

Outside of what's required by law, we don't make exceptions to the 30-day guarantee.

Keeping Your Billing Details Current

It's your responsibility to make sure the billing information tied to your account — including your address, card number, and expiration date — stays accurate and up to date. If anything changes, please let us know as soon as possible.

Need help updating your details or have a billing question? Email contact@tryverrila.com and our team will assist you.

Before Your Order Ships

You can cancel or make changes to your order within 24 hours of placing it. After that point, your order will likely already be in processing, and we may not be able to accommodate changes.

If you cancel within the 24-hour window, we'll issue your refund within 10 business days. To cancel, email us at contact@tryverrila.com.

Damaged or Incorrect Items

Received something damaged, defective, or not what you ordered? Email us at contact@tryverrila.com within 7 days of delivery with a photo showing the issue, and we'll get you a replacement or refund, whichever makes the most sense.

Shipping & Delivery

We work hard to get orders out quickly and reliably, but occasionally couriers, customs, or other factors outside our control cause delays.

If your order is delayed, lost, damaged in transit, or shows as delivered but hasn't arrived, contact us at contact@tryverrila.com with your order number and tracking info. We may ask you to double check with the carrier or confirm your shipping address, but we'll work with you to find the best resolution.

Please double-check your shipping address at checkout — it's your responsibility to make sure it's complete and correct. While we're not liable for orders sent to an incorrect address you provided, we'll still do what we can to help sort things out.

Fraud Prevention

Every order is screened to protect our customers and our business. We reserve the right to cancel orders that appear suspicious and may reach out for verification before an order ships.

Agreement to This Policy

By placing an order with us, you're agreeing to the terms laid out in this policy, including all eligibility rules and limitations. We may update this policy from time to time, and the most current version will always be posted here.

Questions?

For anything related to refund eligibility, order cancellations, shipping concerns, or general questions, reach out to our team at contact@tryverrila.com — we're happy to help.