Shipping Policy

At Verrila, we want every order to arrive smoothly and on time. Below is everything you need to know about processing, delivery windows, and what happens if something goes wrong along the way.

Order Processing

Once your order is placed, our team typically needs 1–2 business days to prepare it for shipment.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping & Delivery

At this time, we ship exclusively within the United States. Most orders arrive within 6–15 business days, though this can vary depending on your exact location.

Please note: the estimated delivery window begins once your order has shipped (not when it's placed) and does not include weekends or public holidays.

We work with trusted shipping partners, but occasional delays can still happen due to factors outside our control, including:

• Carrier delays
• Severe weather conditions
• High shipping volumes
• Other unforeseen logistical issues

Estimated Delivery Time

Destination	Estimated Delivery
United States	6–15 business days

Please note these are estimated windows only and are not guaranteed.

Delayed, Lost, or Damaged Packages

If your package is:

• Delayed
• Lost in transit
• Damaged upon arrival
• Marked as delivered but can't be located

Please contact us at contact@tryverrila.com with your order number and tracking information.

Our support team will look into it and work with you to find the best available resolution. Depending on the situation, we may ask you to:

• Confirm your shipping address
• Check with household members or neighbors
• Reach out to the carrier directly for more details

We're here to help and will do everything we can to resolve shipping-related concerns.

Shipping to PO Box Addresses

Some of our shipping carriers are unable to deliver to PO Box addresses, so we recommend using a valid residential or business street address at checkout whenever possible.

We can't guarantee delivery to PO Boxes. Orders shipped to a PO Box may experience delays, get returned to sender, or be marked undeliverable by the carrier.

It's your responsibility to provide a complete, deliverable shipping address. If a PO Box causes a delivery issue, we're unable to take responsibility for the resulting delay or failed delivery.

Need Help?

If you have any questions about your order or this shipping policy, don't hesitate to reach out.

Email: contact@tryverrila.com

We're always happy to help!